Estudo de caso

PropertyRoom.com Turns to NETSCOUT to Monitor Hybrid Cloud on AWS

PropertyRoom.com Turns to NETSCOUT to Monitor Hybrid Cloud on AWS

Destaques

The Challenge
  • Move to AWS application hosting environment to assure service delivery to rapidly expanding national customer base 
  • DevOps engineering detected loads on servers were higher than expected, leading to performance and security concerns 
  • Difficulty in pinpointing root-cause of problem 
The Solution
  • vSTREAM™ together with virtual nGeniusONE® was deployed in the AWS infrastructure leveraging the Marketplace, combined with Amazon VPC traffic mirroring, allows easy to setup, seamless packet analysis application traffic within AWS Cloud by nGeniusONE 
  • Dashboard quickly revealed the cause of high loads on the servers; MSSQL database transactions were responsible for this overload 
  • Also detected unclassified traffic on unusual port; nGeniusONE revealed cause was a legacy application no longer in use 
Os resultados
  • Smart data helped pinpoint problem within one hour 
  • DevOps Engineering was able to remove the obsolete application from the image 
  • Reduced MTTK, lowered costs and ensured a quality end-user experience 

Customer Profile

PropertyRoom.com is an online auction marketplace that works with more than 3.000 law enforcement agencies and municipalities nationwide to help auction seized, stolen, abandoned and surplus goods.

The Challenge

PropertyRoom.com was created in 1999 to assist law enforcement agencies, who by statute must auction seized, found, and unclaimed personal property at public auction. Instead of conducting the auctions in a parking lot, which was the common practice, shifting to an online service was more convenient for the agencies and bidders alike. As the company has grown, it became necessary to move to a hybrid application hosting environment to assure service delivery to a rapidly expanding national customer base.

The AWS application hosting environment was selected for PropertyRoom.com’s web access, application services tier and database tier (see figure 1 in PDF). Following migration to the hybrid cloud on AWS, DevOps engineering professionals detected that loads on the company’s servers were higher than expected, leading to performance and security concerns. The challenge they faced was in pinpointing the exact root-cause of the problem.

Solution in Action

To meet its AWS monitoring needs, PropertyRoom.com selected NETSCOUT®. Virtual nGeniusONE was deployed together with vSTREAM from the AWS marketplace in Property Room’s AWS region and Availability zone. Once in place, they enabled Amazon VPC traffic mirroring, which provided mirror sessions from the key Windows Servers to be monitored, to the vSTREAM network interfaces as targets.

Following implementation of the NETSCOUT solution, the DevOps engineering team used the Discover My Network dashboard (see Figure 2 in PDF) to quickly uncover the cause of the exceptionally high loads on the servers. IT was able to determine that one of the servers was much busier than the other. By drilling down into the busy server, the team was able to see the MSSQL database transactions that were responsible for the heavier than expected load.

NETSCOUT was also able to detect unclassified traffic on an unusual port. By examining this application protocol, DevOps engineering drilled down to the packets using nGeniusONE to reveal this traffic was being caused by a legacy application, which was supposedly no longer in use. While the application had been decommissioned, the code was still on the image of the application server, resulting in the server attempting to communicate with the obsolete application. This created the high load on the server, which placed undue burden on the network, while also exposing a potential security vulnerability involving the open port on the server.

Os resultados

By leveraging NETSCOUT’s Adaptive Service Intelligence™ (ASI) to create smart data from PropertyRoom.com’s packet traffic (see Figure 3 in PDF), DevOps engineering was able to identify the problem within the infrastructure within one hour of running the nGeniusONE solution. DevOps engineering was then able to remove the application from the image, which also eliminated the possibility that subsequent image clones would perpetuate the problem.

The NETSCOUT monitoring solution allows the DevOps engineering team to proactively monitor and troubleshoot application performance (see Figure 4 in PDF) in the AWS environment, rapidly identify the root cause of server and application problems, thus reducing Mean-Time-To-Knowledge (MTTK). As a result, PropertyRoom.com has been able reduce costs and ensure a quality end-user experience.

“NETSCOUT has enabled PropertyRoom. com to maximize our AWS environment and ensure our infrastructure is working at peak performance,” concluded Kevin Felichko, Chief Technology Officer, at PropertyRoom. com. “The ability of this solution to uncover the issues with our server so quickly and improve MTTK by as much as 80% is a true testament to how powerful it is in today’s increasingly complex hybrid cloud deployments. NETSCOUT is a game-changer.”

vSTREAM Family of Virtual Appliances

The vSTREAM™ virtual appliance complements existing Adaptive Session Intelligence™ (ASI)-based instrumentation to provide the same smart data visibility within virtualized and cloud infrastructures that is already possible in physical environments. The vSTREAM virtual appliance is ideal for monitoring service-critical traffic running within virtualized or cloud infrastructures.

For Visibility Across Hybrid Cloud Environments
Visibility for service assurance and cybersecurity in data centers and hybrid cloud environments

Vantagens

Achieve User Experience Goals

With end-to-end visibility across data centers, multi-cloud, and remote sites

Seamless, Affordable Visibility

Affordable, scalable, and simplified packet-data visibility and analysis that is easy to deploy and manage

Reduce time to Solve Problems

Combination of east-west and north-south visibility and proven workflows for comprehensive service assurance decreases the mean-time-to-repair (MTTR)

Unparalleled Visibility and Control in Hybrid Cloud Environments

NETSCOUT delivers visibility across technology services, infrastructures and platforms, including private and public cloud, SDNs and virtualized environments. As a software-based instrumentation, vSTREAM virtual appliances provides insight into packet traffic and application workloads giving IT organizations smart data for visibility and control for service assurance performance management and cybersecurity purposes.

Unparalleled Visibility and Control in Hybrid Cloud Environments
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Recursos
Recursos
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  • Visibility into Application Performance

    Real-time analysis of application performance and end-user experience for proactive monitoring, troubleshooting, baselines, and dependencies

  • Superior End-to-End Analytics
    East-West traffic monitoring helps identify performance problems and security issues across data centers, cloud, and branches
  • High performance, agent-less architecture
    Easy-to-deploy and easy-to-manage approach.
  • Power of Smart Data

    Packet-based monitoring and analysis presents real-time views of sessions, conversations, network-wide KPIs, and packet capture capabilities

Visibility into Application Performance
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O monitoramento e a análise baseados em pacotes oferecidos por virtual appliances vSTREAM apresentam visualizações em tempo real de sessões, conversas e dados de rastreamento de chamadas de ponta a ponta, bem como captura e análise de pacotes e indicadores-chave de desempenho de toda a rede.

Universal Monitor - Citrix
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O monitoramento e a análise baseados em pacotes oferecidos por virtual appliances vSTREAM apresentam visualizações em tempo real de sessões, conversas e dados de rastreamento de chamadas de ponta a ponta, bem como captura e análise de pacotes e indicadores-chave de desempenho de toda a rede.

Session Analysis - Citrix
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O monitoramento e a análise baseados em pacotes oferecidos por virtual appliances vSTREAM apresentam visualizações em tempo real de sessões, conversas e dados de rastreamento de chamadas de ponta a ponta, bem como captura e análise de pacotes e indicadores-chave de desempenho de toda a rede.

Power of Smart Data
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ASI technology transforms wire traffic into smart data, providing real-time visibility into user experience for the most advanced and adaptable information platform to ensure security, manage risk, and drive service performance.

Produto
Gerenciamento de desempenho de aplicativos e redes corporativas
Ameaça cibernética e proteção anti-DDoS
Visibilidade inteligente
Transformação digital
Operadora
Arbor Security e DDoS
Serviços gerenciados
Mercado
5G
Off